Our Aroma Terms & Conditions

SHIPPING AND DELIVERY

Same Day Shipping by 4 pm & Delivery Date Estimate

NOTICE: We will continue to do our best to meet same-day shipping for orders placed by 4 pm, but due to many issues related to the pandemic including staff shortages at some branches, we encourage customers to place orders as early in the day as possible. We are still striving to get all orders placed before 4:00 pm shipped the same day but we cannot guarantee it at this time. Orders shipping by air will ship the same day but ground orders may not ship until the following day in some cases.

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Our Aroma provides same-day shipment of in-stock items if the order is received prior to 4 pm local time at the origin warehouse of the shipment using the carrier USPS or FedEx. For online orders, items in the Shopping Cart will display the stock status as well as an expected delivery day based on the shipping method chosen when "Default" origin is used. This date will factor in the time the order is placed as well as the origin warehouse and destination zip code. Carrier delays due to weather and other factors outside of our control remove Our Aroma responsibility from the quoted delivery date. Delivery dates will depend on the exact time of order placement, so the true expected date will be referenced on the Order Confirmation screen. 

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Shipping Charges

Shipping charges provided online are calculated from the weights and dimensions of the box(es) required to ship all the items on the order. The system will look for the optimal fulfillment logic to distribute the items to the required warehouse(s). Shipping rates quoted online will be applied to the order at invoicing. If the shipping charges seem incorrect for the items on the order, please use the Special Instructions box in the Shopping Cart to request a manual freight quote from a member of our staff. We will evaluate the contents of the order, origin warehouse(es), and destination and provide via email a new shipping quote. Please keep in mind that the order will be held until you confirm the new shipping estimate provided by the staff member. If a split shipment/backorder is required to complete the order, a different carrier, such as USPS, may be used if the contents of the shipment are lightweight and of small value. These will be sent with FREE freight using the more economical carrier unless otherwise requested in special instructions at the checkout.

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Free Shipping on Orders Over $25

Most orders over $25 in merchandise value, shipping within the 48 contiguous United States and within Alaska, will be shipped prepaid, with Our Aroma paying the shipping cost. If your order qualifies for free shipping, it will be offered as a shipping method in the Shopping Cart. 'Free Ground' must be selected as the shipping method for the order to ship prepaid. Any other shipping selection will bill the quoted amount at the time of invoicing. Please inquire at the time of order if you have questions regarding the free shipping policy as it applies to your order. Normally, Free Shipping orders will be shipped via FedEx, although if it is more economical, a different service like USPS may be used. 

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Order Fulfillment / Rates

International Shipping

Our Aroma is recognized as the leading source of health and beauty products around the world. Over the past 5 years, we have developed a family of customers in every part of the globe. Our International order department is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly with our USA facility. Correspondence should be sent in English or Spanish to expedite service.

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To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize USPS, DHL, or FedEx for most international shipments. Shipments by DHL and FedEx are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time-consuming and unreliable. We cannot be responsible for shipments made by Parcel Post. Our international department also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choices to meet all your shipment requirements.

All freight, duty and customs charges are the responsibility of the customer. If Our Aroma is billed these charges on your behalf, you agree that you will be billed by Our Aroma for these charges.

• Domestic / Lower 48 Default Origin

  • FedEx Ground:  The shopping cart and order confirmation screen will show the estimated delivery dates for each shipment that you can expect for your order. The freight charge quoted online is calculated by determining the package size(s) required to ship the order complete from the primary warehouse selected. The freight charge, if applicable, will be applied to the primary shipment, and the other shipments will be an invoice with no additional freight costs. 

  • USPS: For USPS Priority and First Class Mail, the default logic will run through each origin as the primary warehouse and select the lowest possible cost fulfillment. This may mean that another primary warehouse selection could provide parts sooner, but the logic will look for the most economical. Each package will rate from the warehouse it is shipping from, and the rate in the shopping cart will be the sum of all shipments required to complete the order. Each shipment will be invoiced with the associated charge for the items on that invoice.

• International

  • For international destinations, the system will evaluate stock at all export warehouses to determine the default selection of warehouse origin. 

 

PAYMENT INFORMATION

Credit / Debit Cards

Our Aroma accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We do not accept Diner's Club. Online orders must be completed on one credit card, however, split credit card payments are accepted on phone (+1-561-805-1112).

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We prefer first-time orders to ship to the same address as the credit card billing address. The billing address must match exactly before the order can be processed for shipment. Additional forms of identification may be requested in order to verify the legitimacy of the order. If we cannot confirm the validity of the cardholder, we may request a wire transfer to complete the sale.

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If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will verify that the shipping address is also on file with the bank. If it is not, we request that the customer call their bank and advise them to add the alternate address to his file for verification. The customer will then notify us the address is on file with the bank. We will then call the bank and confirm. Once confirmed, the order will be released to ship. We may also, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance and we confirm the customer name is registered with the hotel. We reserve the right to insist that any first-time order ship to a verified billing address only.

We reserve the right to request authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the products for you until the order is ready for shipment. You agree to hold Our Aroma and our parent company harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank. Special order or dropship items are settled at the time the purchase order to our supplier is issued.

 

Paypal

We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal payments cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary. The entire order amount will be settled by Paypal at the time the order is placed. If items are removed from the order, we will refund the Paypal account for the total credit due.NOTE: Paypal refunds can only be issued 180 days after payment is sent. If a refund is requested after that time period, it can only be provided in the form of a store credit or gift card.

 

PRICING POLICY

GENERAL PRICING POLICY

Our Aroma has always taken great pride in offering our customers the highest quality products in the industry. We will continue to do our best to minimize increases and offer all our products at the best possible prices. All prices are subject to change without notice.

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PRICING UPDATES

Although we update pricing for the online catalog daily, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes. There may be a variety of reasons for this.

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RETURN POLICY

Before returning any product, contact Our Aroma Customer Service as an RMA (Return Merchandise Authorization) number, and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. This can be done by calling +1 561 805-1112.

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When returning the product/s to Our Aroma, please follow the following guidelines:

• Ensure that there are no other tracking labels attached to your package. If you are shipping a non-hazardous item, completely remove or cover any hazardous materials markings.

• Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.

• If your package fits in your mailbox or a postal box, deposit your package for your postal carrier to pick it up. If your package does not fit, bring it to any Post Office.

• To find your closest Post Office or USPS Collection Box, visit the USPS locator or go to www.usps.com and select Find USPS Locations.

• Failing to ship the goods within 14 days of the approved RMA being issued, will in effect void the Return Authorization.

• A Restocking Fee applies to all products that are returned and not returned in an "As New" condition. 

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• Credits for returned merchandise outside of 30 days are based upon an evaluation if the RMA is approved and is subject to:

  • A minimum 15% restocking fee.

  • House account credit only.

• Merchandise outside of 30 days that are experiencing technical issues or assumed defective:

  • Apply to manufacturer's warranty policy.

• Damaged or shorted merchandise:

  • Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel.

  • Open and examine all packages promptly. Notify Our Aroma's Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage.

  • If a package delivered by FedEx arrives damaged, report this to the driver immediately. FedEx will issue a report on the damage to Our Aroma at which time a replacement shipment can be made.

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Please ship your return with the RMA number clearly on the shipping box, not the product box, prepaid and insured to: 

Our Aroma Returns
2903 W New Haven Ave, #395

West Melbourne, FL, 32904

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Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. Do not return any products C.O.D. as it cannot be accepted by our warehouse.

Important Note Regarding Canadian Returns: Returns for orders made from our Canadian facility may be returned to the Canadian warehouse. Canada returns do NOT need to go directly to a USA facility.

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PRIVACY POLICY

Last Updated: July 20, 2021
 

This privacy statement applies to information collected online through our Web site, ouraroma.com. The terms "we", "our" and "Our Aroma" refer to AIM LLC, and any of its affiliates or subsidiaries.

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This online privacy policy explains

• What personally identifiable information Our Aroma collects.

• What personally identifiable information third parties collect through the Web site.

• What organization collects the information.

• How Our Aroma uses the information.

• With whom Our Aroma may share user information.

• What choices are available to users regarding the collection, use, and distribution of the information.

• The security procedures to protect the loss, misuse, or alteration of the information under Our Aroma control.

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Information Collection and Use Information Collection

Our Aroma is the sole owner of the information that is collected on www.ouraroma.com and through the "My Account" feature that users can utilize to create an account with us through the website. Our Aroma collects information from and about our users in connection with a number of tools and activities.

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Registration

The use of this website is not limited to registered users. A user may register with the website through the "My Account" feature in order to view order history, order details, subscribe to newsletters, request returns, etc. During registration, a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. Address and contact information will be used to provide service throughout the order and fulfillment process.

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Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). Financial information is collected through a payment processor that complies with the PCI Data Security Standard. If you request that your Our Aroma purchase be shipped to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment. The information collected in connection with orders is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

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Profile

We store information that we collect through cookies, log files, and pixels to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. Items from your profile may be shared in aggregate form only.

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Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user's activity on our Web site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

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By setting a cookie on our site, users would not have to log in with a password more than once, thereby saving time while on our site. If users reject the use of cookies, certain elements of the Web site may cease to function, such as adding items to the Shopping Cart.

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Log Files

Like most standard Web sites, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and a number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

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Pixels

Pixels can "work with" existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited www.companyX.com, which uses an advertising company's clear gif, the Web site would match the pixel identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or website. In addition, we use pixels in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt out of these emails, please click on the "unsubscribe" link at the bottom of the communication to have your email address removed from our commercial marketing communications.

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Aggregate Information (non-personally identifiable)

We may share aggregated demographic information with our partners and advertisers. For example, we may decide to share the aggregate number of customers of Our Aroma by zip code. This is not linked to any personally identifiable information.

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Information Use and Sharing with Trusted Partners

We do not disclose personal information that can reasonably be traced to an individual, household, or business, such as email addresses, physical addresses, and financial information to third parties, except trusted partners that help us deliver our products and services. Our trusted partners include our payment processor(s), shipping companies, and others we engage to deliver goods and services to our customers. Trusted partners are prohibited from using the personal information we provide to them for any purpose except to provide the goods and services that we have contracted with them to provide.

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Communications From The Site

 

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter if they have opted into receiving these materials. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see the Choice and Opt-out section below.

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Customer Service

We communicate with users on a regular basis to provide requested services, and in regards to issues relating to their account to which we reply via email or phone, in accordance with the users' wishes.

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Surveys & Contests

From time to time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user, therefore, has a choice whether or not to disclose any information requested. The requested information may include contact information (such as name and shipping address), and demographic information (such as zip code). Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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Choice/Opt-out

Our users are given the opportunity to opt out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us but don't want any marketing material can keep their email address off our lists. Users who no longer wish to receive our newsletter and promotional communications may opt out of receiving these communications by clicking on the "unsubscribe" link at the bottom of the communication.

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Links to Third-Party Web Sites

Our Web site contains links to other sites. Please be aware that we, Our Aroma, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site they visit. This privacy statement applies solely to information collected by our Web site.

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Third Parties You Affirmatively Choose to Communicate With

We may partner with other third parties that offer to provide specific goods and services to our customers and users of our Web site. When the user signs up for these particular services through us, we share names and other contact information necessary for the third party to communicate with you about the goods and services you have asked to receive.

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Chat Rooms, Message Boards, and Public Forums

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

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Business Transitions

In the event Our Aroma goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.

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Children's Privacy

The Services are intended for general audiences and not for children under the age of 13. If we become aware that we have collected 'personal information (as defined by the United States Children's Online Privacy Protection Act) from children under the age of 13 without legally valid parental consent, we will take reasonable steps to delete it as soon as possible.

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Data Security

Our Aroma, as developer and manager of our Web site and customer portal, has taken reasonable steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of the information that is transmitted between our customers and Our Aroma, and provide reasonable protection of private information that is in our possession. Unfortunately, however, there is no way to guarantee that a third party will not attempt to breach our systems. Recognizing this risk, we take reasonable steps to prevent unauthorized access to, alteration of, and/or exfiltration of information from our systems.

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WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials. Unauthorized attempts to upload information and/or change information on the Our Aroma website are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.

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Disclosure when required by law

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on us.

 

The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail-proof, the security of information provided via the Aircraft Spruce Web site and/or customer portal.

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Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and we will indicate the date of our last update to this Privacy Policy at the time of this page.

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Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us by clicking here.

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California Consumer Privacy Act Notice

Effective Date: January 1, 2020

This California Consumer Privacy Act Notice applies to our collection of personal information about California residents. The terms "we", "our" and "Our Aroma" refer to AIM LLC, and any of its affiliates or subsidiaries. The terms "you" and "your" refer to a California resident.

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Personal Information We Collect

Personal information is information that identifies, describes, or could reasonably be linked with a particular California resident or household. We collect personal information to facilitate our business operations as world-class health and beauty company and to promote our ongoing business development objectives.

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The categories of personal information we may have collected from California residents in the past 12 months include:

• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar online identifiers.

• Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number.

• Characteristics of protected classifications under California or federal law.

• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement.

• Audio, electronic, visual, thermal, olfactory, or similar information.

• Professional or employment-related information.

• Information you provide to us online through our website, for example through our "contact us" form, product reviews, questions you may ask online about a product, new user registration, logging in to our website as a guest or user, and interactions you may have with us through your online account.

 

We may collect personal information from the following sources:

Categories of Personal Information Sources

Identifiers

Signature, physical characteristics or description, telephone number, state identification card number, credit card number, or debit card number

Financial card information

Characteristics of protected classifications under California or federal law
Information supplied to us by you and others who may provide information about you directly to our company online or otherwise, through our website, social media handles, brand pages on social media platforms, and in connection with the purchase of any products or services offered by us.

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Audio, electronic, visual, or similar information security cameras are located at our physical locations.

Professional or employment-related information prospective and current employees, references, and other sources made available to us.

Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. From devices you use to access our website and services including Google analytics pixel, Bing Ads pixel, Reflecktion customized search pixel.

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Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. From you in connection with the purchase of any of our products or services, browsing and purchase information collected online and from devices, you use to access our website.

 

We may use the personal information we collect for the following business or commercial purposes:

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Categories of Personal InformationBusiness or Commercial Purpose(s)

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Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, audio, electronic, visual, or similar information, information.

For processing transactions, processing purchases online and at our facilities, marketing, and product promotion, engaging with customers online, phone and email, analyzing communication trends, enhancing communication strategies, and protecting the safety and security of persons and property on our premises and at our facilities.

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Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Developing and improving our products, services, marketing, communication, customer experience, and providing targeted advertising based on information related to your interests and preferences.

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Professional or employment-related information; characteristics of protected classifications under California or federal law.Employment and employment-related purposes.

 

We may share personal information with the following third parties:

Categories of Personal InformationCategories of Third Parties We Share Personal Information With

Identifiers, signatures, telephone numbers, state identification card number, credit card number, or debit card number, audio, electronic, visual, or similar information, information collected in connection with any security or safety-related activities or incidents on our premises or at our facilities.

Service providers that perform business-related functions such as marketing agencies, membership services, merchandise fulfillment centers, database service providers, backup and disaster recovery service providers, email service providers, payment processors, providers who help to fulfill product or service orders, and other services providers we contract for in the usual course of our business.

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Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application or advertisement, commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Service providers that provide website analytics tools such as Google analytics pixel, Google Ads pixel, Bing Ads Pixel, Reflektion customized search pixel and other service providers who may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.

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Characteristics of protected classifications under California or federal law only to those entities and authorities required by law.

We do not sell your personal information about you to third parties for any purpose
 

Right to Know

You have the right to request we disclose personal information that we have about you. Specifically, you have the right to request:
 

• Specific pieces of information that we have about you;

• Categories of personal information we have collected about you;

• Categories of sources from which the personal information is collected;

• Categories of personal information disclosed about you for a business purpose;

• Categories of third parties to whom the personal information was disclosed for a business purpose; and

• The business or commercial purpose for collecting or selling personal information.

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Right to Request We Delete Personal Information

You have the right to request that we delete personal information about you that we have collected from you. Please be advised that we are not required to comply with your request to delete this information if the information is necessary in order for us to:
 

• Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business with you, or otherwise perform a contract between you and us.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; to prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.

• To enable solely internal uses reasonably aligned with your expectations based on your relationship with us.

• To comply with a legal obligation.

• Otherwise for internal purposes so long it is lawful and compatible in the context in which you provided the information.

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No Discrimination

We will not discriminate against you because you exercise any of the rights provided by the California Consumer Privacy Act.
 

Method for Submitting Requests

You may submit a request by clicking this CCPA Request link or by calling of 951-549-7767.

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